Frequently Asked Questions

Everything you need to know about bringing nature into your home.

How do you ensure plants arrive safely during shipping?

We use specialized eco-friendly packaging designed to secure the plant and its pot, preventing movement and soil spillage. Every shipment includes heat or cool packs depending on the season to maintain an optimal temperature throughout transit.

What is your return policy for live plants?

We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 30 days of delivery, and we will provide a full refund or a free replacement.

Do you provide care instructions for every plant?

Yes! Every order includes a digital care guide tailored to your specific plant species, covering light requirements, watering schedules, and humidity tips to help your greenery thrive.

How long does delivery typically take?

Standard shipping usually takes 3-5 business days. We process orders Monday through Wednesday to avoid plants sitting in transit facilities over the weekend.

Are your pots and planters sustainable?

Absolutely. We prioritize sustainability by sourcing planters made from recycled plastics, biodegradable fibers, and ethically harvested terracotta to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.